Couturelin anwers your questions

1. Products and stock

Are your products always available and in stock?
What to do if a product on your site seems to be sold out?
Do you have a store or a showroom?
Are linen products easy to look after?
How to have an uncreased fabric?
How to choose a fabric?
Will I receive my measurements in a single cut?
Do fabrics have a direction?
How can I form an idea of the quality of your products?
Is there a minimum quantity for an order of fabrics by metre?

2. Delivery 

What is your delivery deadline?
• What should I do if my order is late?
• Can I follow up my order’s progress?
How can I modify or cancel my order?
What should I do if the products I’ve received don’t correspond to my order?
How can I obtain an invoice?
What happens if I’m not there when the delivery arrives?
How do your international deliveries work?
What do the delivery charges cover ?
How much are the delivery charges ?

3. Payment, promotions 

How to pay for your order?
When will I be debited after validating my order?
What should I do if my payment has been refused?
How can I benefit from your special offers?
Is online payment secure with you?

4. Accounts 

• I’m a professional, but don’t have a VAT number to create my account, what should I do?

5. Returns and exchanges


 

1. Products and stock

• Are your products always available and in stock?
Our linen articles are all available and in stock, and we pay particular attention so that products ordered on our site are delivered to you as quickly as possible. If, however, it should happen that an ordered product is out of stock, we shall always inform you via email so that you can modify or cancel your order.

• What to do if a product on your site seems to be sold out?
We all know how frustrating it is when a product we desire at any price turns out to be sold out. Some very fashionable articles get sold out very quickly. But we still invite you to take a look around our site, as we’re sure that you’ll find something that appeals to you.

• Do you have a store or a showroom?
We sell our linen articles only online. Our linen products can all be seen on our linen e-commerce site. Our collection is regularly updated on it.

• Are linen products easy to look after?
Linen is a natural fabric which is very easy to look after. Our fabrics can be washed at 40° or 60°. As for all textiles, you are advised not to wait before removing a stain, so that it does not become fixed in the fabric. However, we advise you to read attentively our page of advice for looking after our linen fabrics so as to choose the best way to wash your fabrics.

• How to have an uncreased fabric?
Linen is easy to iron, by using a hot iron when the fabric is moist (at the end of drying). For further details concerning the upkeep of fabrics, consult our dedicated page: advice for looking after our linen fabrics. In contain tips so that your pure linen fabrics will remain beautiful. The delicate nature of our linen products does not diminish over time: they grow suppler, from one wash to the next, do not go out of shape, and do not bobble.

• How to choose a fabric?
Whether it is for garments, table linen, bed linen or interior decoration, linen fits perfectly into every kind of production. 

• Will I receive my measurements in a single cut?
If you order 5m of a fabric, you will receive a cut of 5m across the width of the fabric. We do not sell individually cut fabrics.

• Do fabrics have a direction?
Our fabrics have no particular direction. Back or front, warp or weft, our pure linen fabrics do not need to be used in any particular direction. It is possible to use them in the direction of your choice. If you require more detailed information, do not hesitate to contact us at the following email address: contact@couturelin.com

• How can I form an idea of the quality of your products?
Our products are all made using superior-quality, French or European flax. So that you can get a better appreciation of our products before buying them, we can send you some samples of them. For further information please consult the following page: ordering samples.

• Is there a minimum quantity for an order of fabrics by metre? 
Yes, it is not possible to buy less than one metre of a fabric sold by metre. But it is possible to buy just one.

2. Delivery 

• What is your delivery deadline?
Our commitment is to prepare your order within 3 working days after receiving it. For further information, please consult our transport policy page.

• What should I do if my order is late?
Firstly, we’d like to apologise for this inconvenience. If your order has not arrived by the due date, would you please check the following points:
- Log onto your customer space so as to consult the progress of your delivery. It can happen that transporters pick up packages late, which sets back the initially planned delivery date. - Check on your customer space that the delivery address is correct and your contact details are the current ones.
- Check to see that you have not received a calling card from one of our transporters. Your parcel is perhaps in your local post office, or a depot where you can pick it up.
- Make inquiries among all the other people who live at the same address, or your neighbours. If you still have not located your parcel after having carried out all of the above checks, please contact us using our contact form or by telephone on +33 3.20.10.14.01

• Can I follow up my order’s progress?
You will receive a confirmation email as soon as your order has been registered. After reception of your payment, your order will be sent within 3 working days. You can follow up its progress via your customer space, or by clicking on the link that will be sent to you in the email informing you that your order has been shipped.

• How can I modify or cancel my order?
Don’t panic! We provide you with 2 solutions so that you cancel or modify your orders.
1. If you haven’t yet received your order, you have a time limit of 78h after reception of the confirmation email so as to make this request. Please inform us of the reasons for this choice, and provide us with your order number.
2. If you have already received your order, please refer to our return policy page so as to learn about our conditions for a return or an exchange.

• What should I do if the products I’ve received don’t correspond to my order?
Firstly, we’d like to apologise for this inconvenience. Please use the header Contact Us at the bottom of this page. All you will then need to do is provide us with your order number and the reasons for your dissatisfaction. Obviously no shipping costs will be charged to you.

• How can I obtain an invoice?
Please get in touch with us using the contact form and we’ll make sure that it is sent to you via email as soon as possible.

• What happens if I’m not there when the delivery arrives?
If you aren’t present when your parcel is delivered, the deliveryman will leave a calling card informing you of the place where the parcel has been deposited, or how to arrange for a fresh delivery date.

• How do your international deliveries work?
For all the information about our various means of delivery and delivery times, please visit our transport policy page, where you will find all the necessary information about our modes of transportation.

• What do the delivery charges cover?
The delivery charges include the cost of transport as well as preparing the order.

• How much are the delivery charges? 
We are committed to preparing your order within 3 working days after receiving your order. If the total weight of your order exceeds 60Kg, you should contact Couture Lin directly, for a personalised solution (via email or on +33 (0) 3.20.10.13.93 from Monday to Friday, except bank holidays.) The means of transport will be determined by Couture Lin according to your desires and the destination of the order. The products will be delivered to the delivery address as indicated by the buyer. We will send you via email a link so that you can follow up your order after it has been dispatched.

3. Payment, promotions

• How to pay for your order?
We offer several means of payment, so that you can choose the option that suits you best. For further information about our means of payment, please visit our payment policy page.

• When will I be debited after validating my order?
If your payment is accepted by your bank, you will receive an email from us, indicating that your order has been validated. The sum due will be debited only after your articles have left our premises. If your bank card has not been authorised, it will not be debited when your order is made, and we will send you an email informing you of the reason for this refusal. If this refusal comes from your bank, please contact it so as to solve this problem.

• What should I do if my payment has been refused?
If it happens that your payment has been refused, we advise you to:
- Check that the bank details you have provided are correct and that the billing address is identical to the one on your bank statements.
- Make sure that you have entered the right security code (cryptogram). This is a 3-figure number indicated on the back of your card
- If there is still a problem, then please contact your bank, or else choose a different means of payment.

• How can I benefit from your special offers?
Some of our offers will be applied directly to your basket, without you having to do anything. For others, you will have to enter a code in the appropriate box during the validation of your order (your basket). In this case, you will have already received the required code.

• Is online payment secure with you?
Ordering online has never been safer. We use one of the most secure means of payment on the market: the SSL 3 data encryption protocol. So you can make your purchases without the slightest worry.

4. Accounts

• I’m a professional, but don’t have a VAT number to create my account, what should I do?
If you do not have a VAT number, you have the possibility to give us your company registration number. If you have neither one nor the other, you will not be able to open a professional account on our site. You can consult the conditions for professionals by clicking here.

5. Returns and exchanges

All ready-cut, washed or sewn fabrics can neither be returned nor exchanged. For returns and exchanges that respect our return/exchange policy, please keep the original packaging. Then visit this page so as to consult our return and exchange conditions.